privacy policy | Elevated Clean By Liss

Effective Date: August 26, 2026

Elevated Clean by Liss respects the privacy of our customers and is committed to handling personal information, service documentation, photographs, and payment information responsibly.

This Privacy Policy explains what information we may collect, how it may be used, how photographs related to cleaning services may be handled, and how payments are processed.

1. Information We May Collect

When you request an estimate, schedule a cleaning service, communicate with us, or make a payment, we may collect information including:

First and last name
Email address
Phone number
Service address
City and ZIP Code
Property type
Number of bedrooms and bathrooms
Approximate property size
Cleaning service requested
Preferred service date
Cleaning frequency
Information you provide about the condition of the property
Photographs submitted with an estimate request
Service-related photographs taken during a cleaning appointment
Customer approvals or signatures related to additional work
Invoice, payment, and transaction information
Communications between the customer and Elevated Clean by Liss

We collect this information to provide cleaning estimates, communicate with customers, perform requested services, document completed work, process payments, and maintain business records.

2. Cleaning Service Photographs

Elevated Clean by Liss may take photographs before, during, or after a cleaning service when reasonably necessary to document the condition of the property or the work being performed.

Photographs may be used for purposes such as:

Documenting the condition of an area before cleaning
Showing completed cleaning work
Documenting unusually heavy buildup or conditions requiring additional work
Supporting a request for an additional charge
Documenting customer-approved additional services
Maintaining internal service records
Resolving questions or disputes regarding completed work

These photographs are considered service documentation.

Service photographs will not automatically be used for advertising, social media, promotional materials, or other marketing purposes. Separate permission should be obtained before identifiable customer-property photographs are used for marketing.

Whenever reasonably possible, we will avoid intentionally photographing personal documents, sensitive personal information, or individuals who are not relevant to the cleaning service.

3. Additional Work and Customer Approval

Sometimes the actual condition of a property may require additional cleaning, labor, or services beyond the original estimate.

When additional work is identified, Elevated Clean by Liss may:

Document the condition with photographs.
Explain the additional cleaning or labor recommended.
Inform the customer of the additional charge.
Request customer approval before adding the charge.
Record the approval as part of the service documentation.

Photographs, written approvals, electronic acknowledgments, or signatures may be retained as part of the service record.

4. Payment Processing Through Stripe

Elevated Clean by Liss uses Stripe to process certain online payments, invoices, payment links, and related transactions.

Once your cleaning service and final amount have been confirmed, you may receive a secure Stripe payment link or Stripe invoice to complete payment.

Depending on the payment method selected, Stripe may collect information including:

Name
Email address
Phone number
Billing address
Credit or debit card information
Bank or other payment information
Transaction information
Device and fraud-prevention information

Payment information submitted through Stripe is processed directly through Stripe's payment systems and is subject to Stripe's own Privacy Policy, Terms, and security practices.

Elevated Clean by Liss does not intentionally store your complete credit card number, debit card number, or card security code (CVV/CVC) on its website.

We may receive limited information from Stripe regarding a transaction, such as:

Customer name
Amount paid
Payment status
Date of payment
Transaction or invoice reference
Last four digits or limited identifying information about a payment method when provided by Stripe

This information may be retained for bookkeeping, customer service, payment verification, and business records.

5. Payment Policy

Customers should only submit payment after the cleaning service, scope of work, and applicable price have been confirmed by Elevated Clean by Liss.

The price originally discussed or estimated may change if:

The condition of the property differs significantly from the information provided
Additional cleaning is requested
Additional labor is necessary
The customer requests add-on services
Additional work is discovered and approved by the customer

Any approved additional charges may be included in the final Stripe payment request or invoice.

Customers should review the amount and service information before submitting payment.

6. Tips

Tips are optional and are never required.

Elevated Clean by Liss may provide a separate secure Stripe payment link allowing customers to leave an optional tip for their cleaning team.

A tip is separate from the cost of the cleaning service unless otherwise clearly indicated.

7. Refunds and Payment Adjustments

If a payment adjustment or refund is approved by Elevated Clean by Liss, it may be processed through the original payment provider or payment method.

Processing times may depend on Stripe, the customer's financial institution, and the payment method used.

Submitting a payment does not automatically guarantee that a refund will be available. Refund requests will be reviewed based on the circumstances of the service and payment.

8. How We Use Personal Information

Information collected may be used to:

Prepare cleaning estimates
Schedule cleaning services
Confirm appointments
Communicate with customers
Determine appropriate cleaning services
Document property conditions
Document completed services
Document approved additional work
Process payments
Send payment confirmations
Maintain service and accounting records
Respond to questions or concerns
Improve our services
Prevent fraud or misuse
Comply with legal or business recordkeeping requirements

We do not sell customer payment information.

9. Information Shared With Service Providers

We may use third-party providers that help operate our website, forms, communications, payment processing, and business systems.

Information may therefore be processed by providers such as:

Stripe for payment processing
Wix or other website and form technology providers
Email and communication service providers
Business software providers used to manage customer requests and service records

We provide or allow access to information only as reasonably necessary for these providers to perform their services.

These providers may maintain their own privacy policies and terms governing how they process information.

10. Website Forms

Information submitted through our website forms may include contact information, property information, requested services, photographs, and other information voluntarily provided by the customer.

Please do not submit highly sensitive personal information through a cleaning estimate form unless it is necessary for us to provide the requested service.

Submitting a form does not require immediate payment unless the form or payment page clearly states otherwise.

After reviewing the request, Elevated Clean by Liss may contact the customer to confirm availability, service details, and pricing before sending a secure payment request.

11. Information Security

We take reasonable steps to protect personal and service-related information.

However, no website, internet transmission, email system, or electronic storage system can be guaranteed to be completely secure.

For payment-card information, we rely on established payment processors such as Stripe rather than intentionally storing complete payment-card credentials ourselves.

12. Information Retention

We may retain customer information, communications, photographs, service reports, approvals, invoices, and transaction records for as long as reasonably necessary to:

Provide customer service
Maintain business records
Verify completed work
Resolve disputes
Maintain financial records
Meet applicable legal or accounting requirements

Information that is no longer reasonably necessary may be deleted or securely disposed of when appropriate.

13. Customer Requests

Customers may contact us if they have questions regarding personal information, service documentation, photographs, or payment records associated with their service.

Where reasonably possible and legally permitted, customers may request that certain information be corrected or deleted.

Some information may need to be retained for legitimate business, financial, fraud-prevention, dispute-resolution, or legal purposes.

14. Changes to This Policy

Elevated Clean by Liss may update this Privacy Policy and Payment Policy from time to time.

Any updated version may be posted on this website with a revised effective date.

Continued use of our website or services after an update constitutes acknowledgment of the updated policy to the extent permitted by applicable law.

15. Contact Elevated Clean by Liss

If you have questions about this Privacy Policy, payment processing, service photographs, or information associated with your cleaning service, please contact:

Elevated Clean by Liss
Hawthorne, California
Phone: (323) 332-7471
Email: elevatedcleanbyliss@gmail.com
Website: ElevatedCleanByLiss.com

Consent to Service Documentation

By requesting or receiving cleaning services from Elevated Clean by Liss, the customer acknowledges that reasonable photographs may be taken when necessary to document property conditions, completed cleaning, additional work, or customer-approved services.

Photographs taken solely for service documentation are not automatically authorized for advertising or promotional use.

Payment Acknowledgment

By completing a payment through a Stripe payment link or invoice provided by Elevated Clean by Liss, the customer acknowledges that:

The customer has reviewed the amount being charged.
The payment relates to the cleaning service or approved additional work identified by Elevated Clean by Liss.
Payment information is processed by Stripe.
Stripe may process the customer's payment and related information according to Stripe's own privacy policy and terms.
Elevated Clean by Liss may retain transaction details and service documentation for legitimate business and recordkeeping purposes.